Support F.A.Q. (Read First)

I reported a support issue on Facebook or by e-mail and it hasn’t been addressed yet.
Technically, we don’t offer support via Facebook or regular e-mail. A lot of content transpires on Facebook, and we can’t watch it all. E-mail can easily get misplaced or marked as SPAM. One of the reasons for the support request form on the site is to ensure proper routing and timely handling of support requests. Resubmit your support issue via the support form after checking this FAQ for the answer.

When I try to view the member white papers in Internet Explorer, I get “Sorry, the page (or document) you have requested does not exist.”

• This is an issue in Internet Explorer. Try viewing the information in an alternate browser. Google Chrome has been good to us. Make sure you log in again when trying the page in that browser. It won’t work if you don’t log in within the browser you’re using.
• Alternately, we have found the following solution may work in Internet Explorer: Tools > Internet Options > Privacy > set the slider to Maximum (Block All Cookies) > Apply. Go refresh the page. Then follow the same steps but set the slider back to the original setting, and refresh the page. This issue will likely be resolved between Google and Microsoft, but in the meantime this may help.

All the videos, the documents or white papers, or the member pages are missing or not viewable.

• Try viewing the information in an alternate browser. Google Chrome has been good to us. Make sure you log in again when trying the page in that browser. It won’t work if you don’t log in within the browser you’re using. If it works in one browser but not another, it’s specific to the browser.
• If it fails in both browsers, try an alternate computer (laptop, office, etc). If it works on one machine but not another, it’s specific to that machine. If it fails on both computers, in at least 2 browsers, open a support ticket.

How do I modify my photo/avatar that shows up with my comments?
Visit gravatar.com and set up an account associated with the same e-mail address you’ve used as a member. Keep in mind, we can’t support issues with gravatar.com, but that’s how it’s done. If the e-mail addresses match, you should see an updated avatar after a few minutes.

I’m a member, but I can’t see members content.
Free subscribers can’t see member content. If you’re a paid member, 1. verify you are logged in. You must be logged in to see member content. 2. verify your subscription is current. To do that, log in to paypal, and view your recurring payments. 3. Verify you are using the login with which you became a paying member. You might have a separate, older login that is still at free subscriber level, if you became a paying member separately, without using the upgrade process.

I can see some member articles, but I can’t see one specific one.
The document might be down for everyone, or it could be a browser issue on your end. We can view a document, if you send us the link, to see if it’s appearing normally. But if others are seeing and commenting on the document, it’s apparently on your end. Try a different browser than you’re currently using – e.g. Firefox, Chrome, Internet Explorer and see if the document appears normally.

The credit card option does not seem to be available for paid memberships, as it is for donations.
The donation page immediately offers credit card processing, since it’s a one time donation. The subscription/membership page will take credit cards once you log in to paypal, but you must have or create a paypal account, since your subscription is actually managed in paypal itself.

I don’t trust paypal, and want to just use a credit card or cash.
Cash is not in our future. But paypal takes credit cards. You don’t have to keep any active money in your account or link your bank account to use it. Paypal, however, provides a way for you to manage your subscription to the site, so it provides an extra layer of security, since you (not we) control your recurring payments.

I changed banks. How do I update payment info?
You can update both bank and bank card info (check both) in Paypal. We never actually handle any payment data and never know what banks or cards you’re using.

I closed the window during the paypal verification process. Now I am not a member on Giza Death Star, but I’ve completed the subscription payment process in paypal. What do I do?
1. Log in to Giza Death Star and verify you cannot see any member content. If not, you’re probably correct that you interrupted the pricess.
2. Check your recurring payments set up in paypal and cancel any payment you’ve set up. We have no access to your paypal account to do this, and cannot cancel your membership on our side, since you did not complete the membership process.
3. Return to Giza Death Star and follow the normal process for becoming a paid member, so your account can be upgraded.

I got a 503 error when I tried to log in – Service Temporarily Unavailable
That can be an “ip ban”. There’s a setting in place to keep your login from being shared with 6 buddies, etc. So the system looks at ip addresses to try to determine if there’s abuse. If it thinks there is, it implements a temporary ban – usually not more than 12 hours. If you think you’ve gotten this msg in error, please go to our support page and let us know, so we can check the ip logs. It’s not our intention to incorrectly serve this message to anyone; with an automated system, it can be mistaken.

How do I change my password or e-mail address?
See the Member Options page, and Modify Member Profile.

I am logged in. Why can’t I see member content?
If you’re being redirected to the Member Options page whenever you try to view member content, the system does not consider you logged in. If you have logged in, but get logged out whenever you change pages, your browser may be blocking cookies. Try another browser (e.g. Chrome or Firefox) or consider updating your browser security settings to allow cookies.

The membership fee seems high – can you lower it?
If you imagine the modest stipend that would normally compensate a speaker for a live presentation (that’s how he makes a living – contrary to popular belief, the actual books don’t pay very much), plus customized research and writing, (hint: it’s only a tiny fraction of what Babylon’s Banksters are paying academic economists to prop up their policies on derivatives), and then spread that out, the resulting fee is quite reasonable. After all, members receive lots of custom content (videos, white papers, apocryphal chapters, etc.) as well as live events (call-in shows, webinars, townhall meetings, etc.) – and a lot more is planned. There are also some technical costs to operating a members only area. But we’re not trying to gouge anyone. We’ll keep weighing the cost/value proposition, going forward – and we’re still in the fairly new stages. If we find a way to make fees more accessible later, we’ll definitely revisit.

I’m issues with my Paypal account; can you help?
Regrettably, we can’t support paypal issues. Paypal support must do that.

Two family members want to pay with the same credit card, but paypal only allows a card to be used on one paypal account.
In that case, you can either both pay with the same paypal account, or you can use an alternate payment method within the 2nd paypal account. We can’t control this aspect of things, but those two options work as far as we know.

I can’t log in to paypal; can you help?
Regrettably, we can’t support paypal login issues – we don’t have any direct access to your Paypal account. Paypal support must do that.

Can I get a refund?
Regrettably, we cannot issue refunds for any reason. It’s a decision we made to help keep management and overhead costs low. However, you can cancel at any time, and not be billed further.

How do I cancel membership?
Cancellations are handled within paypal itself and supported by paypal. You would log in to your paypal account and access your recurring payments, to cancel. Unofficially, there is a cancellation button in the members area on our site, but it simply takes you to paypal to cancel.

Didn’t find the answer?
Visit our [Support Ticket] page, and we’ll do our best to help.