Don’t Hesitate on Support

February 19, 2012 / Giza Developer /

Scenario: you are a paying member of the Giza Community, but can't access the premium materials. Solution: use the support process on the web site to get it resolved. Usual resolution in 24hrs or less, barring national holidays, emergencies, etc. Don't languish without access. If you're up to date and can't get in, open a support ticket, and we'll get it fixed. 🙂

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Giza Developer

Business and Technical Developer of the Giza Community.

3 Comments

  1. Jeff on February 21, 2012 at 11:00 pm

    I can;t sign into the chats but I can see and hear them.

    My problem is that I have forgotten the user name that is required to be different from the main website username.

    Trying to resign up with a different username using the same e-mail address seems not to work.

    Any comments?



  2. Carol on February 20, 2012 at 1:27 pm

    Thanks Maxim, I have the exact same problem with the VIDchat function.

    I cannot make access or send comments into the chartroom, which might be a good thing since some of the regulars submit some excellent questions!

    I’Ve been in the vid chats since the beginning, so hello too all , you guys are terrific.



  3. Maxim K. Rice on February 19, 2012 at 7:45 pm

    1) I haven’t been able to access the white paper area.
    2) On the vidchats, I can see and hear the speakers, but I can’t access so as to make comments.



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