You click to access a video dialogue, and get the "members only" message. Here's the likely issue.
- Verify you are logged in (if you see your username at the top right, you are logged in). Member content is not accessible UNTIL you log in.
- Verify you are in fact a (paid) member. Expired memberships or free subscriberships can't access member content. If you don't know when you last paid, check your paypal, bank, or credit card statement.
- Try switching browsers. If you can access content in one browser (chrome, firefox, safari) but not another, it's something in your browser. Possible an ad blocker.
- If it's happening regardless of browser, open an incognito/private window from your browser. That bypasses browser add-ons. If it works that way, it's a browser add-on, which you'll need to locate and tame.