technical support

Reduced Support Hours for Coming Week

June 25, 2017 By gizadev

Giza content will roll out normally. But the Support Team is on absolute skeleton crew rotation for the coming week. It's time for a much needed vacation break. If you're not hot, sweltering, and needing to drink about a gallon of San Pellegrino, we envy you! So be aware there will likely be a delay in responding to support tickets. That said, the most common support issue REMAINS browser specific issues. That means some add-on gets installed in a browser, or its configuration is altered, in such a way that a thing fails in one browser, but works in another. Therefore, always try a different browser first (Safari, Chrome, Firefox, IE). If it works in one, but not another, dig into the browser add-ons. Meanwhile, if you're struggling with finding something or a how to, it wouldn't hurt to try this.

And now... Our Favorite Support Issue of the Year

You click to access a members vidchat or video dialogue, and get the "members only" message. Here's the likely issue.

  1. Verify you are logged in (if you see your username at the top right, you are logged in). Member content is not accessible UNTIL you log in.
  2. Verify you are in fact a (paid) member. Expired memberships or free subscriberships can't access member content. If you don't know when you last paid, check your paypal, bank, or credit card statement.
  3. Try switching browsers. If you can access content in one browser (chrome, firefox, safari) but not another, it's something in your browser. Possible an ad blocker or other privacy tool.
  4. If it's happening regardless of browser, open an incognito/private window from your browser. That bypasses browser add-ons. If it works that way, it's a browser add-on, which you'll need to locate and tame.