Reduced Support Hours for Coming Week
Giza content will roll out normally. But the Support Team is on absolute skeleton crew rotation for the coming week. It's time for a much needed vacation break. If you're not hot, sweltering, and needing to drink about a gallon of San Pellegrino, we envy you! So be aware there will likely be a delay in responding to support tickets. That said, the most common support issue REMAINS browser specific issues. That means some add-on gets installed in a browser, or its configuration is altered, in such a way that a thing fails in one browser, but works in another. Therefore, always try a different browser first (Safari, Chrome, Firefox, IE). If it works in one, but not another, dig into the browser add-ons. Meanwhile, if you're struggling with finding something or a how to, it wouldn't hurt to try this.
And now... Our Favorite Support Issue of the Year
You click to access a members vidchat or video dialogue, and get the "members only" message. Here's the likely issue.
- Verify you are logged in (if you see your username at the top right, you are logged in). Member content is not accessible UNTIL you log in.
- Verify you are in fact a (paid) member. Expired memberships or free subscriberships can't access member content. If you don't know when you last paid, check your paypal, bank, or credit card statement.
- Try switching browsers. If you can access content in one browser (chrome, firefox, safari) but not another, it's something in your browser. Possible an ad blocker or other privacy tool.
- If it's happening regardless of browser, open an incognito/private window from your browser. That bypasses browser add-ons. If it works that way, it's a browser add-on, which you'll need to locate and tame.
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